Privacy Policy

Effective [[EFFECTIVE DATE — NOT SET]]

The short version

We collect what we need to come measure your windows and give you a quote. We don't sell your information to anyone. If you give us your phone number, we may text you about your project — and you can stop that any time by replying STOP.

Who we are

This site, kelmshades.com, is operated by [[ENTITY — NOT DECIDED]] ("Kelm Shades," "we," "us"). You can reach us at kelm@farum.io or +1 (801) 688-3041, or by mail at [[MAILING ADDRESS — NOT SET]].

What we collect

Information you give us. When you fill out our contact form or book an in-home visit, we collect your name, email address, phone number, the address of the home where the work would happen, and anything you tell us about your project.

We ask for your address because we come to you. That's the whole model — we can't quote a window we haven't measured.

Information collected automatically. When you visit the site, our hosting provider and analytics tools may record your IP address, browser type, device type, the pages you viewed, and the site that referred you. We use Google Analytics to understand how people find and use the site, and the Meta pixel to measure our advertising. Both may set cookies.

What we don't collect. We don't take payment on this website, so we never see your card or bank information here. We don't ask for a Social Security number, a date of birth, or anything about your finances.

How we use it

  • To contact you about your inquiry and schedule a visit
  • To prepare a measurement and quote
  • To coordinate the build and installation
  • To follow up about your project, and to ask how it went afterward
  • To keep records of work we've done
  • To improve the website
  • To comply with the law

Text messages

If you give us your phone number and agree to receive texts, we may send you messages about your appointment and your project.

  • Message frequency varies based on your project.
  • Message and data rates may apply.
  • Reply STOP to any message to opt out. Reply HELP for help, or call +1 (801) 688-3041.
  • Consenting to texts is not a condition of buying anything from us. You can decline texts and still get a visit, a quote, and an installation.
  • Carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share your mobile phone number or your text-message consent with third parties or affiliates for their marketing or promotional purposes. Your opt-in to our texts stays with us. It is not shared, and it is not sold.

Who we share information with

We do not sell your personal information. We do not rent it. We do not trade it.

We share it only with companies that help us run the business, and only so they can do that job:

  • Our customer management and scheduling platform, which stores your contact information and appointment details.
  • Our website host, which serves the site to your browser.
  • Our fabricator and suppliers, who receive the measurements and specifications needed to build your shades. They do not receive your contact information beyond what's needed for delivery.
  • Our installers, who need your address and phone number to show up and reach you.

We may also disclose information if the law requires it, or to protect our rights or someone's safety.

Cookies

The site uses cookies to function and to understand how people find and use it. You can turn cookies off in your browser. Parts of the site may stop working correctly if you do.

How long we keep it

We keep inquiry and customer records as long as we need them to serve you, honor warranties, and meet our tax and legal obligations. If you'd like us to delete your information and you're not a current customer with active work or an open warranty, email kelm@farum.io and we will.

Security

We use reputable service providers and take reasonable steps to protect your information. No system is perfectly secure, and we can't promise otherwise.

Your choices

  • Texts: reply STOP.
  • Email: use the unsubscribe link, or just tell us.
  • Calls: tell us to stop and we'll stop.
  • Access, correction, or deletion: email kelm@farum.io and we'll handle it.

You don't need to cite a statute. Just ask.

Children

This site is for adults. We don't knowingly collect information from anyone under 13. If you believe a child has given us information, email kelm@farum.io and we'll delete it.

Changes

If we change this policy, we'll update the date at the top. Material changes will be noted on the page.

Contact

[[ENTITY — NOT DECIDED]]
[[MAILING ADDRESS — NOT SET]]
kelm@farum.io · +1 (801) 688-3041